Terms & Conditions

OVERVIEW

Welcome to Valonza! The terms 'we', 'us' and 'our' refer to Valonza. Valonza operates this website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated and personalised shopping experience (the 'Services'). Our store is hosted on Shopify, which enables us to deliver the Services to you.

The following Terms and Conditions, together with any policies referenced herein (these 'Terms of Service' or 'Terms'), describe your rights and responsibilities when using the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information. You represent and warrant that all information you provide in our store is correct, current and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity in your account. You may not transfer, sell, assign or license your account to any other person. You may not use our products for any illegal or unauthorised purpose, nor may you violate any applicable laws in your jurisdiction.

SECTION 2 — OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colours or product appearance may differ from how they appear on your screen, due to the type of device you use and your device's display settings and configuration. We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted in our online store.

All product descriptions and pricing are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products offered to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase. Valonza reserves the right to accept or decline your order for any reason at its sole discretion. Your order is not accepted until Valonza confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as Valonza may be unable to accommodate cancellation requests after an order has been accepted. In the event that we do not accept, change or cancel an order, we will attempt to notify you by contacting the email address, billing address and/or phone number provided at the time the order was placed.

Your purchases are subject to return or exchange solely in accordance with our Return & Refund Policy. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 — PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed, as set out in your order confirmation email. Unless otherwise expressly stated, prices do not include taxes, shipping costs, handling fees, customs or import charges.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that: (i) the credit card information you provide is true, correct and complete; (ii) you are authorised to use the credit card for the purchase; (iii) charges incurred by you will be honoured by your credit card provider; and (iv) you will pay all charges incurred at the posted prices, including any applicable shipping, handling and taxes.

SECTION 5 — SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing or events outside our control.

Once we transfer products to the carrier, title and risk of loss passes to you. Local taxes, customs duties or import fees may apply depending on the regulations of your province or country. These additional costs are the responsibility of the customer. These additional costs are the responsibility of the customer.

SECTION 6 — RIGHT OF WITHDRAWAL

When purchasing products, you have the right to cancel the agreement without giving reasons within 30 days. This reflection period begins the day after you (or a designated representative) receive the product.

During the reflection period, you must handle the product and its packaging with care. You may only unpack or use the product to the extent necessary to assess whether you wish to keep it. If you wish to cancel your order or return a product, you must notify us in writing (by email) within 30 days of receiving the product. After notifying us, you have a further 30 days to return the product.

The right to return does not apply to the following products:

•       Products manufactured to your specifications or clearly personalised

•       Products that deteriorate or expire rapidly

•       Sealed hygiene products or underwear where the seal has been broken

•       Items marked as final sale on the product page

SECTION 7 — RETURNS AND REFUNDS

If you return a product, the costs of returning it are at your expense, unless the item is defective or incorrectly delivered. Products must be returned unworn, unwashed, with all original tags attached, in their original packaging.

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 14 days. We reserve the right to refuse a refund if items are not returned in their original condition.

To initiate a return, please contact us at info@valonza.com with your order number and reason for return. Our team will respond within 1–2 business days with return instructions.

SECTION 8 — PRICES AND TAXES

All prices are shown in the currency applicable to your region. Prices are subject to typographical errors. Valonza is not obliged to supply products at an incorrectly listed price and reserves the right to cancel any such orders with a full refund.

All prices are shown in Canadian Dollars (CAD) where applicable. Applicable taxes such as GST or HST may be charged depending on your province of residence and will be displayed at checkout. For international orders outside Canada, local import duties or customs fees may apply and are the responsibility of the customer.

SECTION 9 — CONFORMITY AND WARRANTY

Valonza guarantees that products comply with the agreement, the specifications stated in the offer, and reasonable requirements of quality and usability. Any defects or incorrectly delivered products must be reported to us in writing within 30 days of delivery.

The warranty does not apply if:

•       You have repaired or modified the products yourself or had them modified by third parties

•       The products have been exposed to abnormal conditions or treated carelessly

•       The deficiency is the result of government regulations regarding the materials used

SECTION 10 — INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product content, video and audio, and the design, selection and arrangement thereof, are owned by Valonza, its affiliates or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any material from the Services without our prior written consent. Valonza names, logos, product and service names, designs and slogans are trademarks of Valonza. You must not use such trademarks without prior written permission.

SECTION 11 — OPTIONAL TOOLS

You may be provided with access to third-party tools as part of the Services, which we neither monitor nor have any control over. We provide access to such tools 'as is' and 'as available' without any warranties, representations or conditions of any kind. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use of optional tools is entirely at your own risk and discretion.

SECTION 12 — THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. If you decide to leave our Services to access third-party sites, you do so at your own risk. We are not liable for any harm or damages related to your access of any third-party websites, products, services, resources or content. Please review carefully the third party's policies and practices before engaging in any transaction.

SECTION 13 — RELATIONSHIP WITH SHOPIFY

Valonza is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Valonza. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Valonza, including any injury, damage or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Valonza.

SECTION 14 — PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed on valonza.com. Certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside.

SECTION 15 — FEEDBACK

If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals or plans (collectively 'Feedback'), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use.

You represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received; and (iii) your Feedback complies with these Terms. We are under no obligation to maintain your Feedback in confidence, pay compensation for it, or respond to it.

You agree that your Feedback will not violate any third-party rights, including copyright, trademark, privacy or other personal or proprietary rights, and will not contain unlawful, abusive, obscene content or any malware.

SECTION 16 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

SECTION 17 — PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly:

•       For any unlawful or malicious purpose

•       To violate any international, national, provincial or local laws or regulations

•       To infringe upon our intellectual property rights or the rights of others

•       To harass, abuse, insult, harm, defame, slander, disparage, intimidate or harm any person

•       To transmit false or misleading information

•       To transmit any advertising or promotional material, including spam, junk mail or chain letters

•       To impersonate or attempt to impersonate any other person or entity

•       To upload or transmit viruses or any other type of malicious code

•       To collect or track the personal information of others

•       To interfere with or circumvent the security features of the Services

We reserve the right to suspend, disable or terminate your account at any time without notice if we determine that you have violated any part of these Terms.

SECTION 18 — TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion at any time without notice. You will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk.

EXCEPT AS EXPRESSLY STATED BY VALONZA, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

SECTION 20 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL VALONZA, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES.

SECTION 21 — INDEMNIFICATION

You agree to indemnify, defend and hold harmless Valonza, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party due to or arising out of: (1) your breach of these Terms of Service or the documents they incorporate by reference; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim. We may control the defence and settlement of such a claim at your expense, but will not settle any claim requiring non-monetary obligations from you without your consent. You will cooperate in the defence of indemnified claims, including by providing relevant documents.

SECTION 22 — SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Questions about the Terms of Service should be sent to us at info@valonza.com.

We aim to respond to your email within 24 hours.

Opening hours:

Monday to Friday: 08:00 – 18:00

Saturday and Sunday: 10:00 – 16:00 

Company details:

Company name: Valonza

Address: Engelandlaan 470, 2711 EB Zoetermeer, The Netherlands

Note: This is not a visiting address.

Email: info@valonza.com

Chamber of Commerce (KvK): 84558024

VAT number: NL003979917B10