AUTUMN COLLECTION IS LIVE
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SHOP JACKETS & COATS
SHOP TOPS
THIS IS YOUR STYLE
Not because you have to. Because it feels right.
At Valonza, we curate clothing you put on and immediately feel like yourself. No doubt, no fuss. Just a look that is authentically you.
We believe great style is not about following trends. It is about knowing what works for you and wearing it with confidence.
For every day you want to feel effortlessly, unmistakably yourself.
Frequently Asked Questions
Something unclear? No worries. Below we have gathered the most common questions.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders to Canada. No minimum order required.
When can I expect my order?
We process orders within 1 to 3 business days (Monday to Friday). After dispatch, the average delivery time is 4 to 12 business days. The total estimated delivery time is typically 5 to 15 business days.
How can I track my order?
Once your order has been dispatched, you will automatically receive an email with your Track and Trace number. It may take 24 to 48 hours after dispatch before tracking information becomes available.
My tracking is not showing any information. What should I do?
Tracking information becomes available once your package has been picked up by the carrier. If nothing shows after 48 hours, please contact us at info@valonza.com
My delivery is taking longer than expected. What now?
In most cases orders arrive within the estimated timeframe. If your order is delayed, please contact us at info@valonza.com with your order number and we will look into it for you.
I am not satisfied with my order. What can I do?
Please contact us at info@valonza.com within 30 days of receiving your order. Include your order number and a description of the issue. We will always work with you to find the right solution.